Fraud Product Analyst I
New
A
AppGateFraud prevention
United StatesFull-TimeEntry
Salary60,000 - 70,000 USD per year
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Job Details
- Experience
- 1 to 2 years of experience working with financial institutions (preferred)
- Required Skills
- SQLMicrosoft Excel
Requirements
- Understand banking payment methods and current fraud trends.
- Have working knowledge of online banking and payment types, including bill pay, ACH and P2P transactions.
- Be able to quickly learn software, methods and procedures and apply new concepts using technology.
- Have strong verbal and written communication skills and a customer service orientation.
- Be able to explain complex configurations in simple terms.
- Be able to prioritize workload based on department and customer needs.
- Be able to work independently and as part of a team.
- Have experience with Microsoft 365, including Word, Excel and Outlook.
- Preferred: 1 to 2 years of experience working with financial institutions.
- Preferred: working knowledge of analytics and workflow tools such as pivot tables and SQL.
- Preferred: Certified Anti-Fraud Specialist (CAFS).
Responsibilities
- Provide post-deployment technical support to U.S. bank and credit union customers using 360 Risk Control.
- Train new customers and help existing customers get ongoing value from the platform.
- Analyze electronic transactions across bill pay, ACH and P2P payment channels.
- Interpret large, complex and sensitive data sets to detect suspicious activity.
- Identify emerging fraud patterns in account and transaction behavior and propose new rules or calibrate existing rules and analyzers.
- Estimate alert volumes and response ratios, recommend tuning, and support product-console configuration changes.
- Validate customer data and alert quality, identify data gaps, and report issues.
- Support the Technical Account Manager with coverage for a growing book of U.S. accounts.
- Partner with Delivery, Support, Product and Customer Success to provide timely service and share product and service feedback.
- Stay current on industry fraud and financial crime trends.
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