Product Manager - Hospitality Tech
New
B
BnberryHospitality technology
Europe Remote; Source API remote eligibility restrictions: Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Holy See (Vatican City State), Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Ukraine, United Kingdom, Åland IslandsFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years of Product Management experience in B2B SaaS.
- Required Skills
- Product ManagementProduct Analytics
Requirements
- At least 3 years of Product Management experience in B2B SaaS.
- Experience building and owning client-facing platforms or portals, rather than only internal or backend products.
- Strong UX and customer-journey thinking, including identifying friction in customer experiences.
- Strong analytical skills and hands-on experience with product or engagement metrics.
- Experience with qualitative and quantitative research, including customer interviews, usability testing, and data analysis.
- Experience working closely with Design and Engineering to ship customer-facing improvements.
- Strong communication and stakeholder management across Customer Success, Sales, and Marketing.
- Product-led growth, customer adoption, or user engagement experience is an advantage.
- Travel or hospitality technology knowledge, including OTA ecosystems, booking engines, channel managers, or hospitality operations, is preferred.
- Understanding of LLM-powered or agentic product capabilities is a plus.
Responsibilities
- Define product vision and roadmap for customer-facing products.
- Understand hotel customer workflows and pain points through direct customer engagement.
- Analyze user behavior and product analytics to identify what is working and what is not.
- Improve activation, adoption, engagement, and retention across the portal and related tools.
- Optimize email and notification conversion into product usage.
- Run customer interviews and usability testing.
- Partner with Customer Success, Sales, Marketing, Design, and Engineering.
- Prioritize work based on customer impact and business value.
- Define success metrics and monitor product KPIs.
- Drive iterative improvements to the customer experience.
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