ABA Intake Coordinator
New
O
OperationsArmyHealthcare intake
Venezuela | RemoteFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Bilingual (English/Spanish) strongly preferred.
- Experience
- 2+ years of experience in patient intake, customer service, or healthcare operations.
- Required Skills
- SalesforceCustomer service
Requirements
- Have 2+ years of experience in patient intake, customer service, or healthcare operations.
- Be familiar with Salesforce or other CRM systems.
- Bring a bachelor’s degree or equivalent work experience; this is preferred.
- Have experience with ABA (Autism) therapy or healthcare intake; this is strongly preferred.
- Be bilingual in English and Spanish; this is strongly preferred.
- Be available for flexible coverage, including evenings and weekends as needed.
- Demonstrate empathetic, patient-centered support.
- Have strong verbal and written communication skills and a strong phone presence.
- Be detail-oriented with organizational and multitasking abilities.
Responsibilities
- Contact prospective families after online sign-ups or inquiries.
- Conduct intake screenings to gather missing information and confirm eligibility.
- Record and manage intake data in Salesforce.
- Convert qualified leads into opportunities and transition them to the benefits verification and authorization team.
- Disqualify or close leads when appropriate, including when there is no qualifying diagnosis or families are unresponsive.
- Re-engage families who have paused or gone inactive.
- Provide intake coverage during evenings and weekends as needed.
- Follow established SOPs, scripts, and quality assurance standards with Intake Managers.
- Collaborate with clinical, revenue cycle management, and operations teams to support handoffs into care.
- Participate in training, feedback, and process improvement initiatives.
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