Senior ServiceNow Developer
J
JobgetherGovernment technology
Based in the United StatesFull-TimeSenior
Salary175,000 - 185,000 USD per year
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Job Details
- Experience
- At least 15 years of hands-on IT platform development and configuration experience, including a minimum of 8 years working with the ServiceNow platform and at least 8 years of direct ServiceNow CSM configuration and development experience.
- Required Skills
- RESTful APIs
Requirements
- Have at least 15 years of hands-on IT platform development and configuration experience.
- Have at least 8 years of experience working with the ServiceNow platform.
- Have at least 8 years of direct ServiceNow CSM configuration and development experience.
- Have experience with Configurable Workspace, Service Portal, Record Producers, catalog workflows, and case management.
- Have experience implementing Flow Designer subflows, PAD playbooks, task routing, system notifications, and platform automation.
- Have hands-on experience with ServiceNow Integration Hub, REST APIs, Robust Transform Engines, and Workflow Data Fabric where applicable.
- Have experience with automated data migration, staging import sets, data cleansing, schema mapping, and deduplication.
- Have experience migrating records from spreadsheets, flat files, SharePoint lists, and custom tables.
- Have experience building ServiceNow Performance Analytics dashboards and reports.
- Have experience configuring Query Business Rules and field-level ACLs.
- Have practical knowledge of ES5/ES6 scripting, upgrade-safe configuration practices, and unit testing.
- Hold a master's degree in Computer Science or a related field.
- Hold active ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist – Customer Service Management (CIS-CSM), and Certified Implementation Specialist – IT Service Management (ITSM) certifications.
- Hold CompTIA Security+ CE or another qualifying IAT Level II baseline certification.
- Preferred: experience in secure government or regulated cloud environments, STIG/CIS hardening, custom-script webhooks, GitLab integrations, ServiceNow ITSM, Flow Designer/Integration Hub/Performance Analytics micro-certifications, or Service Portal widgets using HTML, CSS, and SASS.
Responsibilities
- Build and configure ServiceNow CSM capabilities, including Configurable Workspace, Service Portal, Record Producers, catalog workflows, and case management.
- Implement Flow Designer and Process Automation Designer workflows, including subflows, playbooks, task routing, and notifications.
- Develop secure bidirectional REST integrations and Integration Hub workflows using Robust Transform Engines and Workflow Data Fabric where applicable.
- Create staging tables and import sets, cleanse and map legacy data, support deduplication, and migrate records into ServiceNow.
- Configure Performance Analytics indicators, collection jobs, breakdown sources, dashboard filters, and reporting views.
- Configure Query Business Rules and field-level ACLs to support secure data visibility and multi-tenant boundaries.
- Support secure platform configuration and remediation, including STIG- and CIS-related findings when applicable.
- Support migration of existing application workflows into ServiceNow CSM, including testing, training, and deployment readiness.
- Apply ES5/ES6 scripting, maintain upgrade-safe configurations, and conduct unit testing.
- Work with the Lead ServiceNow Architect, follow technical specifications, report progress, and escalate blockers or implementation risks.
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