L2 Cloud Operations Engineer (Azure & AWS)
New
J
JobgetherCloud infrastructure
Fully remote working arrangement from India., Rotational shifts within a global 24/7/365 follow-the-sun support model covering APAC, EMEA, and North America.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3–6 years of hands-on experience in cloud infrastructure operations
- Required Skills
- Microsoft Azure
Requirements
- Have 3–6 years of hands-on experience in cloud infrastructure operations, with practical expertise in Microsoft Azure and/or AWS.
- Have working knowledge of Azure virtual machines, disks, storage accounts, Azure Monitor, and Log Analytics.
- Have practical knowledge of Amazon EC2, EBS, snapshots, and Amazon CloudWatch.
- Understand Azure virtual networks, subnets, and network security groups, as well as AWS VPCs, security groups, route tables, and cloud networking fundamentals.
- Have experience with cloud VM provisioning, monitoring, troubleshooting, patching, resizing, and lifecycle management.
- Have working knowledge of Azure RBAC and/or AWS IAM, including access controls and permissions.
- Understand cloud backup solutions, recovery procedures, disaster recovery fundamentals, and vulnerability remediation.
- Have experience with IT service management platforms such as ServiceNow and familiarity with ITIL incident, problem, change, and request management.
- Have basic scripting knowledge using PowerShell, Python, Azure CLI, or AWS CLI.
- Have experience in SLA-driven enterprise production environments, preferably in a 24/7 infrastructure support model.
- Be willing to work rotational shifts in a global 24/7/365 follow-the-sun support model covering APAC, EMEA, and North America.
- Microsoft Azure Administrator Associate (AZ-104) certification is desirable; an AWS Certified CloudOps Engineer – Associate or equivalent AWS certification is an advantage.
- Familiarity with Terraform or Bicep, Azure Automation, Azure Update Manager, AWS Systems Manager, cloud cost optimization, hybrid cloud, and enterprise monitoring or backup tools is beneficial.
Responsibilities
- Provide Level 2 operational support for Azure and AWS infrastructure incidents, alerts, and service requests.
- Configure, maintain, and troubleshoot Azure virtual machines, disks, storage accounts, and AWS EC2 instances, EBS volumes, and snapshots.
- Monitor cloud resource health, availability, performance, and utilization using Azure Monitor, Log Analytics, and Amazon CloudWatch.
- Support cloud networking, including Azure virtual networks and network security groups, and AWS VPCs, security groups, and route tables.
- Perform approved provisioning, resizing, patching, backup validation, and infrastructure maintenance activities.
- Support access management, security remediation, backup and recovery, and disaster recovery operations.
- Resolve incidents and requests within SLAs, implement approved changes, and escalate complex issues to Level 3 cloud specialists.
- Apply ITIL incident, problem, change, and request management practices and maintain runbooks, incident records, and handover documentation.
- Coordinate with technical teams and global operations teams, including follow-the-sun handovers across APAC, EMEA, and North America.
- Monitor resource utilization and identify opportunities to improve capacity, performance, allocation, and cloud costs.
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