Managed Services Lead, Community & Player Operations
New
J
JobgetherGaming technology
Based in Germany, Flexibility to collaborate with teams and strategic accounts across North America and Europe, with some APAC coverage during overlapping working hours.Full-TimeLead
Salary not disclosed
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Job Details
- Experience
- At least 4 years of professional experience in community management, player operations, or live operations within a game studio or publisher.
Requirements
- At least 4 years of professional experience in community management, player operations, or live operations within a game studio or publisher.
- Hands-on experience managing playtests or beta programs, including player recruitment, communication strategies, feedback collection, and post-test analysis.
- Experience building, managing, and moderating large Discord communities.
- Experience developing moderation guidelines and training moderation teams.
- Strong analytical skills and confidence working with funnel metrics, conversion rates, and engagement indicators.
- Ability to manage multiple studio relationships and projects simultaneously.
- Ability to handle toxic community environments, sensitive player interactions, and challenging conversations with studio leadership.
- Familiarity with FirstLook or comparable playtesting, community management, and player engagement platforms.
- Ability to work independently, take ownership, and balance strategic planning with hands-on execution.
- Flexibility to collaborate with teams and strategic accounts across North America and Europe, with some APAC coverage during overlapping working hours.
- Experience in consulting or agency environments supporting multiple game studios is an advantage.
- Background in player acquisition, including organic community growth and paid acquisition channels, is a plus.
- Previous experience developing creator or influencer programs is desirable.
Responsibilities
- Lead end-to-end player operations and manage playtests for multiple game studios, including test flows, surveys, NDAs, invitations, communications, and follow-ups.
- Develop and schedule player communications, monitor engagement and conversion metrics, and optimize campaigns.
- Analyze playtest data, player feedback, and community sentiment, and deliver reports and actionable insights to studio teams.
- Coordinate player recruitment with internal teams using existing player networks and paid acquisition campaigns.
- Establish and manage Discord communities, including server architecture, roles, permissions, bots, onboarding, and guidelines.
- Develop moderation policies and escalation procedures, and recruit, train, and support moderation teams.
- Support studios with player reports, community conflicts, toxicity, sensitive situations, and crisis communication.
- Support creator program launches and operations, including outreach, onboarding, and ongoing communications.
- Design service packages, templates, and playbooks, and monitor performance and delivery to inform pricing, resource planning, and scalability.
- Partner with sales, customer success, and product teams on service proposals, delivery, studio relationships, and platform improvements.
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