Analista de Suporte em Software - Contabilidade

New

JobgetherAccounting software

Based in BrazilFull-Time

SalaryMeal and/or food allowance of R$35 per working day (approximately R$735 per month); Birthday benefit of R$150; Referral bonus of R$500

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Job Details

Have completed or be pursuing higher education in Accounting, Business Administration, or a related field.
Know the accounting legislation, regulations, and standards applicable to the area.
Have strong communication and customer service skills.
Be able to explain technical information clearly.
Have problem-solving skills and the ability to investigate and address user questions.
Be able to work independently in a remote environment.
Be able to manage customer requests effectively.
Have an interest in technology, software solutions, and continuous learning.

Provide technical support to users operating the accounting software.
Respond to customer inquiries through phone, chat, and email using support platforms such as Zendesk.
Investigate and resolve software-related questions and operational issues.
Guide users through system functionalities and accounting-related processes.
Identify recurring issues, potential system improvements, and opportunities to enhance the software.
Communicate improvement suggestions to relevant internal teams for evaluation and implementation.
Stay up to date with software features, emerging technologies, tools, and relevant skills.

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