Analista de Atendimento Temporário

New

JobgetherCustomer support

Based in BrazilTemporary

Salary not disclosed

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Job Details

Have previous experience in customer service, technical support, or Customer Experience.
Demonstrate strong verbal and written communication skills and adapt language to different customer profiles.
Be able to organize, document, and follow up on customer requests.
Bring an analytical mindset and attention to detail to identify issues and improvement opportunities.
Use digital tools, customer service systems, and spreadsheets comfortably.
Have proficiency in Portuguese.
Have technical, vocational, or university-level education.
Demonstrate empathy, active listening, customer focus, and problem-solving ability.
Nice to have: experience in N1 support or Customer Success/Customer Operations.
Nice to have: familiarity with ClickUp, digital platforms, and ticketing systems.
Nice to have: knowledge of real estate processes, including rental agreements, property inspections, contract amendments, and terminations.

Provide multichannel customer support about the platform and related processes, including contracts, inspections, terminations, and amendments.
Assess proposed solutions for feasibility and identify potential risks during customer interactions.
Register, document, and follow up on requests in the ticketing system, maintaining complete records and clear histories.
Identify recurring issues related to tickets, projects, and product usage, and suggest process and customer experience improvements.
Update task cards in ClickUp and enter customer data and commercial information related to contracts.
Prepare and maintain tracking spreadsheets, monthly reports, and operational performance indicators.
Handle customer inquiries with empathetic, personalized, and professional communication.
Encourage customers to use the platform autonomously and participate in meetings, training, and continuous improvement initiatives.

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