Sales Success Specialist (B2C)
New
T
ThumbtackHome services
Remote, PhilippinesFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- English proficiency
- Experience
- At least 1–2 years of customer service experience, with a minimum of 6 months of pure inbound and/or outbound sales exposure
- Required Skills
- Customer serviceTroubleshooting
Requirements
- Have at least 1–2 years of customer service experience.
- Have at least 6 months of inbound and/or outbound sales exposure.
- Bring a proven track record in high-volume, revenue-driven sales and meeting or exceeding quotas.
- Have experience in recovery and expansion programs.
- Have English proficiency.
- Have prospecting and pipeline management experience.
- Be adaptable in sales pitches to meet customer and departmental needs.
- Bring a collaborative attitude and share techniques and successes with the team.
Responsibilities
- Listen to customers’ needs and recommend solutions for their home service requests.
- Maintain knowledge of Thumbtack products and services and home maintenance, improvement, and repair industry practices.
- Handle at least 55 inbound and outbound calls per day to determine solutions for customers.
- Build rapport with customers and anticipate their needs.
- Identify opportunities to cross-sell products or services to existing customers.
- Troubleshoot and resolve customer inquiries using problem-solving and de-escalation skills.
- Follow up with customers through SMS and email.
- Maintain performance metrics for revenue attainment, quality, efficiency, customer satisfaction, and net promoter scores.
- Identify improvement opportunities and communicate trends to relevant parties.
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