External Partnerships & Engagement Manager

New

MonzoDigital banking

Cardiff, London or Remote (UK)Full-TimeManager

Salary£41,300-52,250 + equity + Incentive Awards tied to your performance

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Job Details

Demonstrate a deep understanding of VAIB principles and barriers faced by vulnerable customers.
Show a strong commitment to improving customer outcomes through external collaboration.
Have proven experience managing external relationships, setting objectives, building trust, and holding stakeholders accountable for measurable benefits.
Have experience evaluating partnership effectiveness using data and customer feedback.
Be able to turn external expertise and lived experience into practical recommendations for teams.
Understand due diligence and risk management, including rigorous governance and accurate documentation.
Be organised and able to manage competing priorities and challenging stakeholder conversations.
Proactively course-correct when partnerships do not deliver their intended value.

Manage the full lifecycle of VAIB external partnerships, from identifying opportunities and onboarding to ongoing relationship management and exits.
Evaluate partnership performance using data and operational feedback, report outcomes, and strengthen or stop underperforming relationships.
Work with Supplier Operations on due diligence and ensure partnerships meet risk, governance, and regulatory expectations.
Use specialist partner knowledge to identify and drive improvements across vulnerable customer journeys, products, and support strategies.
Own the Signposting Standard and work with the Research team to capture lived experiences and develop cross-functional recommendations.
Plan external awareness campaigns, host expert listening sessions, and work with Public Policy and Communications on impact and media activity.

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