Senior Client Program Coordinator
W
Wall Street PrepFinancial services training
You can work remotely from London or follow a hybrid schedule using our Farringdon Road office.Full-TimeSenior
Salary35,000 - 40,000 GBP per year
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Job Details
- Experience
- 2-3 years of experience in account management, client services, operations, media relations or public affairs.
- Required Skills
- Microsoft ExcelCustomer servicePowerPoint
Requirements
- Hold a bachelor’s degree from an accredited college or university.
- Have 2-3 years of experience in account management, client services, operations, media relations, or public affairs.
- Demonstrate customer service experience.
- Have experience working with Excel and PowerPoint.
- Show strong organizational skills, attention to detail, and reliable follow-through.
- Be able to plan ahead and prioritize tasks in a dynamic environment.
- Communicate effectively verbally and in writing with clients and teams with diverse communication styles.
- Have listening, negotiation, and presentation skills.
- Be able to work cross-functionally with operations, business development, and account management teams.
- Be based in London and available for occasional in-person meetings.
- Be able to travel regularly across EMEA and occasionally work outside standard hours.
Responsibilities
- Create and maintain program logistics trackers and documentation, and update logistics based on input from Program Managers and clients.
- Manage instructor travel arrangements, track costs, monitor client travel budgets, and flag overruns to Finance.
- Create and manage program surveys, compile final results reports, and prepare Zoom welcome materials.
- Set up Poll Everywhere and Zoom accounts, maintain client rosters and user access, and support online-only clients.
- Schedule client and internal meetings and draft client kickoff presentations and program review decks.
- Respond to operational issues involving logistics, travel, or virtual program delivery.
- Support programs primarily across EMEA and travel to client sites to help deliver in-person training.
- Assist with special projects, process documentation, reporting materials, and internal workflows such as exam submission and grading.
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