- Create and maintain program logistics trackers and documentation, and update logistics based on input from Program Managers and clients.
- Manage instructor travel arrangements, track costs, monitor client travel budgets, and flag overruns to Finance.
- Create and manage program surveys, compile final results reports, and prepare Zoom welcome materials.
- Set up Poll Everywhere and Zoom accounts, maintain client rosters and user access, and support online-only clients.
- Schedule client and internal meetings and draft client kickoff presentations and program review decks.
- Respond to operational issues involving logistics, travel, or virtual program delivery.
- Support programs primarily across EMEA and travel to client sites to help deliver in-person training.
- Assist with special projects, process documentation, reporting materials, and internal workflows such as exam submission and grading.
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