Lead Medical Assistant
E
EquipEating disorder care
Location: Remote, United StatesFull-TimeLead
Salary$56,000 to $70,000 Base Pay + 15% Annual Performance-Based Bonus Potential
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Job Details
- Experience
- 4+ years experience working in a Med Support role; Experience in behavioral/Eating disorders for a minimum of 1 year
- Required Skills
- People Management
Requirements
- CCMA (Certified Clinical Medical Assistant) or equivalent certification is highly desirable.
- Have 4+ years of experience working in a Med Support role.
- Have at least 1 year of experience in behavioral or eating disorders.
- Previous direct people management or mentoring experience is preferred.
- Virtual care experience is preferred.
- Be highly organized and skilled in administration.
- Be a strong communicator with a high level of confidentiality.
- Be skilled at navigating electronic medical records.
- Be able and willing to pivot to other potential tasks.
Responsibilities
- Manage and mentor Medical Assistants, set performance expectations, monitor KPIs, provide feedback, and conduct performance reviews.
- Maintain a patient caseload and coordinate care with physicians, dietitians, patient mentors, family mentors, and outside providers.
- Manage Medical Assistant schedules and create coverage plans to support patient safety and continuity of work.
- Use data insights to guide feedback and support leadership decisions.
- Identify training needs, schedule training sessions, and support onboarding and growth plans for team members.
- Lead the Monthly MA huddle with the Senior Medical Service Manager and assist with planning monthly Med Support Team meetings.
- Provide administrative oversight and coverage for patients assigned to direct reports.
- Review time-off and expense requests, and assist with hiring and onboarding Medical Assistant team members.
- Complete medical staff tasks including data entry, faxing, scheduling, and collecting outside priority records.
- Maintain patient medical records, monitor medical team chat channels, follow up on testing, and coordinate care with outside providers.
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