Remote Technical Customer Support - QA and Game Development
M
ModSquadGame development
Indonesia, Jamaica, Philippines, Monday - Sunday, 9am-5pm PSTPart-Time
Salary not disclosed
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Job Details
- Languages
- Professional English fluency
- Required Skills
- Game DevelopmentSalesforceQuality AssuranceScriptingCRM
Requirements
- Have technical customer support experience.
- Have robust knowledge of game engines; game-development experience is a bonus.
- Be familiar with quality assurance processes and testing methodologies relevant to game development and digital content.
- Have knowledge of digital marketplace platforms.
- Have experience with Salesforce or another CRM.
- Be able to gather and analyze technical data.
- Have a foundational understanding of scripting or programming concepts.
- Have professional English fluency.
- Use a computer with an i7 Quad Core 3.0 GHz processor or higher, 32 GB RAM, an Nvidia 3080 or higher (or equivalent), and at least 500 GB of hard drive space.
- Have an internet connection with at least 100 Mbps download and 20 Mbps upload, plus a stable power connection.
- Use a device that supports drive encryption through BitLocker Drive Encryption or Device Encryption on Windows, or FileVault on Mac.
- Be able to locate the device's encryption settings and provide a screenshot of its current encryption status during the application process.
Responsibilities
- Provide T1 and advanced technical support to customers using a developer platform.
- Gather and analyze technical data to support customer assistance.
- Apply knowledge of game engines and game development to technical support.
- Use familiarity with quality assurance processes and testing methodologies relevant to game development and digital content.
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