Senior Program Manager
New
T
TTEC DigitalCCaaS technology
Austin, TXFull-TimeSenior
Salary200,000 - 225,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 15+ years Project/Program Management experience within a consulting / professional services environment. 5-8 years strategic development experience
- Required Skills
- Project ManagementAgileSCRUM
Requirements
- Bring 15+ years of project/program management experience in a consulting or professional services environment.
- Bring 5–8 years of strategic development experience with evidence of significant client impact, strong relationships, influence and value creation.
- Have experience delivering transformation projects.
- Have deep knowledge of modern CCaaS solutions and related technology; NICE is preferred.
- Have experience leading enterprise-level client programs with multiple projects and workstreams.
- Have led projects using waterfall, agile/scrum and hybrid methodologies.
- Have experience leading multiple teams ranging in size from 3 to 50 people.
- Have hands-on experience producing functional and/or technical design deliverables using a formal structured methodology.
- Have strong written and verbal communication and listening skills.
- Be able to build relationships, collaborate, problem-solve, negotiate and persuade while maintaining positive stakeholder and partner relationships.
- PMP or another project management certification is strongly preferred.
- Be able to travel up to 30%.
Responsibilities
- Manage delivery relationships with assigned program and project clients.
- Lead implementation of large programs and projects with teams of 3 to 50 people.
- Establish and drive program management functions, including communication plans, meetings, tracking, reporting, escalations and documentation.
- Provide weekly status reports and communicate program progress and issues to client stakeholders, delivery management and account teams.
- Align client stakeholders and support overall program customer satisfaction.
- Develop financial reporting dashboards and review program and project invoices for accuracy.
- Identify risks, assumptions and constraints, and implement approved actions and workarounds.
- Develop work plans with program and project staff, assign responsibilities, and manage resource plans, project plans and schedules.
- Coach project team members and support resource utilization and revenue projection.
- Support continuous improvement of project management methodologies.
View Full Description & ApplyYou'll be redirected to the employer's site
