Associate Customer Success Manager
New
T
TurnitinEducation technology
United KingdomFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Fluent in English, Spanish, and French.
- Experience
- 1–2 years of experience in Customer Success, Account Management, or a similar client-facing role
- Required Skills
- SalesforceNegotiationCustomer SuccessAccount ManagementCRM
Requirements
- Have 1–2 years of experience in Customer Success, Account Management, or a similar client-facing role.
- Demonstrate professional fluency in English, Spanish, and French.
- Bring experience using CRM or Customer Success platforms, such as Salesforce.
- Understand the education technology landscape and institutional challenges around teaching, learning, and academic integrity.
- Apply strong interpersonal, communication, presentation, and negotiation skills with diverse higher education stakeholders.
- Use problem-solving, time-management, and organizational skills with a data-driven approach.
- Work collaboratively with curiosity, accountability, and a growth mindset.
- Demonstrate the ability or potential to achieve customer retention, upsell, and satisfaction targets.
Responsibilities
- Manage a portfolio of higher education customers across Spain and France.
- Build relationships with stakeholders at all levels within customer institutions.
- Drive customer adoption, satisfaction, retention, and long-term success.
- Develop and execute account plans aligned with customer goals.
- Deliver business reviews, presentations, and customer engagement activities.
- Identify and support upsell, cross-sell, and renewal opportunities.
- Use customer insights and engagement data to manage risks and growth opportunities.
- Collaborate with Sales, Product, Marketing, and Solutions teams to support customer needs.
- Capture and share customer feedback, maintain accurate CRM records, and generate referrals.
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