Bilingual Assistant Manager, Home Fulfillment and Escalation
New
B
BMOMortgage lending operations
Source API remote eligibility restrictions: CanadaFull-TimeManager
Salary45,000 - 100,000 CAD per year
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluent in French and English
- Experience
- Typically between 3 - 5 years of relevant experience
- Required Skills
- Microsoft ExcelPowerPoint
Requirements
- Typically 3–5 years of relevant experience.
- A post-secondary degree in a related field of study, or an equivalent combination of education and experience.
- In-depth knowledge of mortgage ratios, risks, conditions, and lending practices.
- In-depth knowledge and experience using relevant systems and technology.
- In-depth understanding of the business unit’s products and services, processes, and controls.
- In-depth knowledge of business risk and regulatory requirements.
- In-depth PC skills, including MS Word, Excel, and PowerPoint.
- Fluency in French and English.
- Good prioritization skills.
- In-depth verbal and written communication, collaboration, analytical, problem-solving, and influence skills.
- Good audit experience.
- Strong understanding of mortgage underwriting processes and credit risk assessment is an asset.
Responsibilities
- Deliver lending operations processes, including loan administration and servicing, within applicable service-level agreements.
- Process service requests, transactions, and activities accurately and in accordance with policies and procedures.
- Review, verify, and enter loan information and documentation; maintain records and reconcile information for accuracy and completeness.
- Respond to standard and non-standard inquiries from internal business partners and external customers.
- Identify and resolve discrepancies, escalating issues when required.
- Analyze data and information, prepare regular and ad-hoc reports and dashboards, and provide insights and recommendations.
- Monitor performance and address issues affecting service delivery.
- Support strategic initiatives, change management, and the planning, testing, and implementation of process, system, and product changes.
- Collaborate with stakeholders to improve processes and workflows and maintain effective working relationships.
View Full Description & ApplyYou'll be redirected to the employer's site
