Clinical Navigator
New
T
TailorCareDigital health
Location: United States, Shift: 9am - 6pm ESTPart-TimeMiddle
Salary87,500 - 90,000 USD per year
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Job Details
- Experience
- Minimum 3 years of experience in physical therapy, musculoskeletal care, care navigation, telehealth, or related clinical settings.
Requirements
- Hold a Doctor of Physical Therapy (DPT) or Master’s in Physical Therapy (MPT).
- Have a current unrestricted Physical Therapy license in Georgia, Texas, Colorado, and/or Indiana; a compact license is preferred.
- Be willing to obtain and maintain additional state licenses as the organization expands.
- Have at least 3 years of experience in physical therapy, musculoskeletal care, care navigation, telehealth, or a related clinical setting.
- Demonstrate success managing patient interactions in high-volume, performance-oriented environments.
- Bring strong communication, motivational interviewing, and patient engagement skills.
- Have experience using technology and data to improve workflow efficiency and patient outcomes.
- Work independently while remaining accountable for productivity, engagement, and quality expectations.
- Be comfortable using multiple technology platforms, communication tools, and dual-monitor environments.
- Be able and willing to travel up to 10% for onsite meetings, team collaboration, and company events.
Responsibilities
- Manage an assigned member population from intake through program completion.
- Conduct clinical intake assessments of musculoskeletal conditions, functional limitations, treatment history, goals, and readiness for care.
- Deliver clinical navigation through phone and video interactions, choosing the engagement modality to support member needs.
- Conduct high-volume inbound and outbound outreach and use motivational interviewing and behavioral coaching to build engagement.
- Educate members about treatment options, clinical recommendations, and available resources.
- Follow up with members, address barriers, reinforce treatment plans, and monitor progress for intervention or escalation needs.
- Use performance dashboards, operational data, clinical decision-support tools, and AI-enabled technologies to prioritize and personalize outreach.
- Coordinate with care teams, providers, health plan partners, and internal stakeholders; communicate member updates and escalate concerns.
- Document member interactions, assessments, care plans, and outreach accurately and on time, while following clinical protocols and compliance requirements.
- Support the development and delivery of virtual physical therapy services and digital musculoskeletal care programs.
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