IT Project Manager, Agency Onboarding and Transformation
New
D
DwellyProptech
Location: Remote UKFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- Several years as a project manager or service delivery manager at a UK managed service provider, or on the client side managing one.
- Required Skills
- Project ManagementGoogle Workspace
Requirements
- Have several years of experience as a project manager or service delivery manager at a UK managed service provider, or on the client side managing one.
- Understand how MSPs scope, price and deliver work, and how to identify where delivery may fall short.
- Have hands-on experience running SMB IT onboardings or migrations.
- Have experience with Microsoft 365 and Google Workspace tenant moves, network and broadband changes, telephony and number porting, and device refreshes.
- Be technically literate enough to read a Statement of Work, question estimates and identify missing steps in a cutover plan.
- Be comfortable working with non-technical people, including agency directors and negotiators.
- Be organised and persistent in following up with outgoing suppliers.
- Be based in the UK and able to travel to agency offices for site surveys and cutover days.
- Buy-and-build or M&A integration experience is a plus.
- Property, estate agency or multi-site SMB experience is a plus.
- Familiarity with Jira Service Management or similar ITSM tools, Entra ID, MFA and admin roles is a plus.
- PRINCE2, PMP or similar certification is useful but not required.
Responsibilities
- Run IT discovery at newly acquired agencies, covering tenants, domains and DNS, phone lines, networks, hardware, SaaS accounts and account access.
- Secure group control of admin accounts and credentials, and provide the MSP with the access it needs.
- Maintain a current inventory of assets and access at each agency.
- Manage operational handovers from outgoing IT suppliers, including requests, timelines, follow-up and proof of transfer.
- Gather contracts, notice terms and evidence for commercial term disputes.
- Plan and run agency onboarding from discovery through transition to the standard managed service.
- Coordinate site surveys, cutover days and communication with agency staff.
- Manage agency transformation projects, including requirements, stakeholders, plans, risks and staff communications; check delivery against the agreed SoW and Target Architecture framework.
- Deliver group-wide IT rollouts, such as backup, email security baselines and print management pilots.
- Create repeatable checklists, templates and standard letters for takeovers, supplier exits and onboarding.
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