- Run IT discovery at newly acquired agencies, covering tenants, domains and DNS, phone lines, networks, hardware, SaaS accounts and account access.
- Secure group control of admin accounts and credentials, and provide the MSP with the access it needs.
- Maintain a current inventory of assets and access at each agency.
- Manage operational handovers from outgoing IT suppliers, including requests, timelines, follow-up and proof of transfer.
- Gather contracts, notice terms and evidence for commercial term disputes.
- Plan and run agency onboarding from discovery through transition to the standard managed service.
- Coordinate site surveys, cutover days and communication with agency staff.
- Manage agency transformation projects, including requirements, stakeholders, plans, risks and staff communications; check delivery against the agreed SoW and Target Architecture framework.
- Deliver group-wide IT rollouts, such as backup, email security baselines and print management pilots.
- Create repeatable checklists, templates and standard letters for takeovers, supplier exits and onboarding.
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