Technical Support
B
BinanceCryptocurrency, blockchain
Location: Hong KongFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Fluency in English is required
- Experience
- 5+ years of experience
- Required Skills
- AWSDockerPythonGCPJavaKubernetesAzureCI/CDLinuxDevOps
Requirements
- Have 5+ years of experience in one or a combination of DevOps/infrastructure, software development, or technical support, solutions, or project management.
- For DevOps/infrastructure, experience may include CI/CD, public cloud (AWS, GCP, Azure, or Alibaba Cloud), Linux, Docker, Kubernetes, infrastructure as code, monitoring and logging, or scripting.
- Have solid networking fundamentals, including HTTP(S), DNS, proxies, and VPN.
- For software development, experience may include Java/Spring Boot, Go, Python, Node.js, Rust, JavaScript, TypeScript, Android, iOS, H5, or Flutter.
- For technical support, solutions, or project management, have experience with pre-sales or post-sales support, solutions engineering, or technical project management for products with a million-level user base.
- Be fluent in English to coordinate with overseas partners and stakeholders.
- Production AI project experience, such as skills, harnesses, or agentic loops, is an advantage.
- A financial services or Web3 background is an advantage.
Responsibilities
- Support retail and VIP users on the App, Website, Desktop Client and API.
- Troubleshoot and resolve technical issues using logs, databases, monitoring and code to find root causes.
- Identify product bugs and improvement opportunities.
- Work with the BUs to improve the product and the user experience.
- Assist the Incident Management team with technical incidents.
- Join post-incident reviews and give recommendations.
- Build and maintain internal tools and automation, including AI-driven ones, to make the team more efficient.
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