Correspondence Supervisor (CERIS Ops Supervisor)
New
J
JobgetherHealthcare administration
Based in the United StatesFull-TimeManager
Salary18.34 - 27.4 USD per hour
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Job Details
- Experience
- At least one year of professional office experience. Minimum of one year of experience as a Closing Analyst.
- Required Skills
- Microsoft ExcelMicrosoft OfficeHIPAA
Requirements
- Have a high school diploma or equivalent.
- Have at least one year of professional office experience.
- Have at least one year of experience as a Closing Analyst.
- Bring previous supervisory or team leadership experience; this is preferred.
- Be proficient in Microsoft Office applications, particularly Excel, including spreadsheets and operational reports.
- Have knowledge of HIPAA requirements and compliant communication practices.
- Be able to apply relevant laws, policies, procedures, and regulatory requirements within the assigned territory.
- Demonstrate the ability to manage competing priorities and complex tasks while meeting deadlines.
- Have strong written and verbal communication, interpersonal, organizational, analytical, and time-management skills.
- Maintain confidentiality when handling sensitive employee, customer, and healthcare-related information.
- Travel overnight when required for business meetings or organizational events.
Responsibilities
- Oversee the day-to-day activities of an assigned team, ensuring operational efficiency, productivity, and consistent service quality.
- Provide employees with leadership, guidance, coaching, and mentorship.
- Review reports, invoices, logs, expenses, and other operational documentation for accuracy and potential issues.
- Approve electronic timesheets and assist management with workforce planning and employee scheduling.
- Monitor quality control activities and error rates, and implement corrective measures.
- Ensure communications and operational activities comply with HIPAA and confidentiality standards.
- Communicate client-specific protocol and procedure updates to the team and ensure they are implemented.
- Conduct employee performance evaluations and participate in recruitment and candidate interviews.
- Collaborate with management to address operational challenges and improve workflows.
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