Bilingual Contact Centre Agent
New
J
JobgetherCustomer support
Based in CanadaFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Strong spoken and written communication skills in English and French.
- Experience
- At least 2 years of experience in customer service, contact centre operations, or a related field.
- Required Skills
- Problem SolvingCustomer serviceAttention to detailActive listening
Requirements
- High school diploma or equivalent qualification required.
- Bachelor's degree preferred.
- At least 2 years of experience in customer service, contact centre operations, or a related field.
- Strong spoken and written communication skills in English and French.
- Ability to handle customer inquiries professionally and provide clear, accurate information.
- Strong active listening and problem-solving skills.
- Ability to manage customer concerns effectively and maintain high satisfaction levels.
- Strong attention to detail and accuracy when handling requests and information.
- Ability to work collaboratively with colleagues while managing individual responsibilities.
- Comfort using office equipment and working in a remote contact centre environment.
- Telecommunications Management Professional (TMP) certification.
Responsibilities
- Provide customer service and support in both English and French.
- Respond to contact centre inquiries with accurate, relevant information.
- Identify customer needs and listen carefully to concerns.
- Investigate and resolve customer issues, escalating matters when necessary.
- Maintain customer satisfaction through courteous, helpful interactions.
- Collaborate with team members to support contact centre operations and consistent service delivery.
- Handle customer information and requests with attention to detail.
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