Senior Credit Specialist, Credit Services – Bilingual
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JobgetherCredit services
Based in CanadaFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Full professional proficiency in both French and English
- Required Skills
- Problem SolvingCustomer service
Requirements
- Have previous experience in credit services, credit operations, banking, financial services, or a related customer-facing environment.
- Bring a strong understanding of credit processes and the ability to assess information, investigate complex cases, and recommend solutions.
- Have full professional proficiency in both French and English to communicate with customers and business partners across Canada.
- Demonstrate customer service and communication skills, including the ability to explain complex information clearly and professionally.
- Bring relationship-building skills and a customer-first approach.
- Demonstrate problem-solving and analytical abilities, including identifying root causes, evaluating options, making informed decisions, and owning outcomes.
- Manage customer concerns with professionalism, integrity, empathy, and sound judgment.
- Be comfortable using multiple software applications and digital tools in a fast-paced environment.
- Demonstrate adaptability and resilience, and the ability to learn new processes and maintain performance in a dynamic environment.
- Work collaboratively and take a results-oriented approach.
Responsibilities
- Manage and resolve complex credit-related cases with internal banking partners, including credit card call centres and banking centres.
- Communicate with customers to collect, clarify, and validate information for credit applications and requests.
- Use credit knowledge to provide accurate advice, practical guidance, and solutions.
- Deliver clear, professional, timely customer service tailored to individual needs.
- Take ownership of customer concerns and work to resolve issues at the first point of contact when possible.
- Build customer relationships through positive, empathetic, and solution-oriented communication.
- Identify customer needs and recommend suitable financial products and services.
- Suggest improvements to customer experiences, internal processes, and the working environment.
- Apply organizational guidelines, policies, procedures, and regulatory requirements to customer interactions and credit decisions.
- Navigate multiple software applications and digital tools, including dual-screen configurations.
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