Association Banking Specialist
New
S
SouthStateBanking
United StatesFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 2-4 years of experience in Association Banking, Treasury Management, or related experience in a financial institution.
- Required Skills
- Customer serviceRisk Management
Requirements
- High School Diploma required.
- Bachelor’s Degree preferred.
- Have 2-4 years of experience in Association Banking, Treasury Management, or related experience in a financial institution.
- Reside within the SouthState footprint.
- Maintain a secure home office environment free from background noise and distractions for telecommuting.
- Have a reliable private internet connection that is not supplied by cellular data; cable or fiber connections are preferred.
- Complete required annual compliance training and New Employee Orientation.
Responsibilities
- Coordinate operations for Association Banking products, account opening, and account revisions.
- Assist clients with Treasury Management and Association Banking product implementation, paperwork, instructional documents, and training.
- Coordinate association transitions, including the movement of services.
- Manage implementation and monitoring of risk management policies for Association and Treasury Management services.
- Respond to client and bank employee questions through phone calls, emails, and tickets.
- Gather information and resources to resolve client issues and implement procedures.
- Investigate operational problems, initiate corrective action, and monitor actions through resolution.
- Communicate resolutions to clients and relationship managers.
- Provide product customer service for property management companies and associations, including Online Banking, ACH Origination, Bill Pay, Lockbox, and Remote Deposit Capture.
- Participate in system tests and validations when updates occur.
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