Cloud Engineer II
New
J
JobgetherCloud infrastructure
Based in India, different geographical regions and time zonesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum of 4–5 years of hands-on experience in AWS cloud infrastructure support and operations.
- Required Skills
- AWSLinux
Requirements
- Have a minimum of 4–5 years of hands-on experience in AWS cloud infrastructure support and operations.
- Hold AWS Certified Solutions Architect – Associate certification.
- Have practical knowledge of AWS services including EC2, Auto Scaling, Elastic Load Balancing, AMIs, S3, EBS, EFS, Storage Gateway, VPC, Route 53, RDS, Aurora, DynamoDB, CloudWatch, CloudTrail, IAM, KMS, and related services listed in the posting.
- Have experience supporting production AWS environments, preferably in managed services or enterprise support.
- Be able to independently investigate and resolve medium to complex infrastructure incidents and break-fix issues.
- Have a good understanding of Linux and Windows operating system troubleshooting.
- Have knowledge of TCP/IP, DNS, routing, firewalls, VPNs, and cloud networking concepts.
- Have experience with ITSM tools such as ServiceNow, Jira Service Management, or similar platforms.
- Be able to work independently, manage competing priorities, and perform effectively in a 24/7 support environment.
- AWS Certified SysOps Administrator – Associate certification is an additional advantage.
Responsibilities
- Manage and support customer AWS cloud infrastructure across production and non-production environments.
- Resolve Level 2 incidents involving medium to complex infrastructure issues.
- Troubleshoot AWS compute, storage, networking, database, security, and other cloud services.
- Monitor infrastructure health, availability, capacity, and performance.
- Perform root cause analysis and implement corrective measures to prevent recurring incidents.
- Carry out break-fix activities to restore services and minimize downtime.
- Own technical tickets and service requests through resolution within established SLAs.
- Manage customer-approved infrastructure changes, including configuration updates and resource provisioning.
- Maintain ticket updates, technical documentation, and resolution records.
- Coordinate with customers and technical teams on incidents, changes, service requests, and escalations.
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