Technical Solution Manager, Academic Segment
New
G
GenScriptBiotechnology
This role can reside anywhere in the United States.Full-TimeManager
Salary80,000 - 85,000 USD per year
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Job Details
- Required Skills
- Project ManagementCustomer servicePresentation skillsAccount ManagementTechnical support
Requirements
- Hold a PhD in a relevant life science discipline, such as cell biology, immunology, molecular biology, or peptide therapeutics; a Master of Science with relevant industry experience may also be considered.
- Have strong verbal and written communication skills.
- Have presentation skills.
- Be customer-centered and proactive or action-oriented.
- Have analytical and problem-solving skills.
- Be able to grasp new concepts quickly.
- Have strong organizational skills and attention to detail.
Responsibilities
- Provide business, technical, and product or service advice to customers.
- Develop solutions for customer project inquiries and generate project-design price quotes.
- Analyze customer needs and resolve troubleshooting requests, complaints, and technical issues.
- Recommend additional services and product solutions when appropriate.
- Identify potential customer concerns and recommend actions based on current and future needs.
- Maintain customer communication and coordinate with technical support when needed.
- Collaborate with internal teams and departments.
- Organize and deliver training for internal sales teams and external distributors through presentations or demonstrations.
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