Supervisor, Member and Provider Services
New
O
OscarHealth insurance
This is a remote position, open to candidates who reside in: Texas.Full-TimeManager
SalaryThe base pay for this role is: $55,890.00 - $73,355.63 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.
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Job Details
- Experience
- 2+ years experience in a customer service environment; 1+ year of direct people management experience; 1+ years of experience using data and metrics to drive improvements; 1+ years of experience working with teams in multiple locations and multiple disciplines.
- Required Skills
- People ManagementCustomer serviceGoogle Workspace
Requirements
- Have 2+ years of experience in a customer service environment.
- Have 1+ year of direct people management experience.
- Have 1+ years of experience using data and metrics to drive improvements.
- Have 1+ years of experience working with teams in multiple locations and multiple disciplines.
- Bachelor's degree is a bonus qualification.
- Lean Six Sigma or Process Improvement certification is a bonus qualification.
- Prior healthcare and/or insurance experience is a bonus qualification.
- Advanced Google Suite or Microsoft Office capabilities are a bonus qualification.
- 2+ years of experience solving complex inquiries is a bonus qualification.
- 1+ years of experience managing projects is a bonus qualification.
Responsibilities
- Hire and manage a team, overseeing performance management, colleague growth and development, and related HR administrative tasks.
- Manage team outcomes, monitor dashboards, and track operational KPIs.
- Conduct root-cause analysis and develop action plans when issues arise.
- Stay connected to the team's daily work and make volume-based decisions to serve customers.
- Lead team huddles and provide guidance to colleagues to achieve daily operational objectives.
- Lead and participate in continuous improvement activities for the production team.
- Identify and close gaps in existing operational workflows.
- Collaborate across production and other teams to implement best practices.
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