Customer Success Manager
New
V
VerifiableHealthcare SaaS
You can work from home in one of our eligible US states.Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3+ years in customer success or account management, preferably in enterprise SaaS.
- Required Skills
- Artificial IntelligenceJiraRESTful APIsCustomer SuccessGoogle WorkspaceSlackNotionAccount Management
Requirements
- Have 3+ years of experience in customer success or account management; enterprise SaaS experience is preferred.
- Have proven experience building relationships with C-level, VP, and Director-level stakeholders.
- Be comfortable explaining APIs, integrations, and implementation concepts at a high level.
- Be able to prioritize, work independently, and manage a large book of customers.
- Bring experience with AI and fluency in Slack, GSuite, Jira, and Notion.
- Be able to work effectively in a fast-moving, rapidly changing environment.
- Have strong verbal and written communication skills with internal and external teams.
- Demonstrate ownership and a track record of driving customer outcomes.
- Salesforce knowledge, including custom configurations and integrations, is a plus.
- Healthcare, credentialing, or compliance-focused SaaS experience is a plus.
Responsibilities
- Own customer relationships from implementation hand-off through renewal and expansion, and keep CRM data accurate and up to date.
- Drive retention, product adoption, and value delivery, and build customer advocacy.
- Understand each customer’s business goals, initiatives, and use cases, and tailor guidance accordingly.
- Develop product knowledge across the API, Salesforce, and native AI offerings to drive adoption and customer ROI.
- Lead Quarterly Business Reviews with executive stakeholders to demonstrate ROI, align on objectives, share product updates, and prepare for renewal.
- Identify risks and barriers to value, diagnose root causes, and lead remediation and recovery plans.
- Collect product feedback and requests, and communicate customer needs to Product and Development teams.
- Contribute to initiatives that improve the CSM function and customer experience.
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