Service Coordinator
New
J
JobgetherField services
Based in the United States, Wednesday through Sunday, from 5:00 AM to 2:00 PM Central TimeFull-TimeJunior
Salary20 - 21 USD per hour
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Job Details
- Languages
- Professional proficiency in written and spoken English.
- Experience
- At least one year of previous customer service experience is required. One or more years of experience in dispatching, service coordination, scheduling, customer support, or a related operational role is preferred.
- Required Skills
- Problem SolvingCustomer serviceTime Management
Requirements
- High school diploma or equivalent qualification.
- At least one year of previous customer service experience.
- One or more years of experience in dispatching, service coordination, scheduling, customer support, or a related operational role is preferred.
- Field service or technical services experience is advantageous but not essential.
- Strong customer service skills, including managing expectations and handling challenging situations professionally.
- Excellent written and verbal communication skills for interacting with customers, technicians, vendors, and internal stakeholders.
- Strong organizational and time management abilities, including managing multiple work orders and competing priorities.
- Ability to exercise independent judgment, take initiative, and work with limited supervision.
- Problem-solving, adaptability, teamwork, and collaboration skills.
- Attention to detail when maintaining documentation, reviewing service information, and following procedures.
- Working knowledge of Microsoft 365 applications and ability to learn and navigate multiple software systems.
- Professional proficiency in written and spoken English.
- Ability to work remotely with reliable internet and a dedicated, quiet workspace.
- Ability to work 40 hours per week, Wednesday through Sunday, from 5:00 AM to 2:00 PM Central Time.
Responsibilities
- Receive, review, and prioritize field service requests according to customer requirements, urgency, and SLAs.
- Identify and coordinate qualified field technicians and external vendors based on technical requirements, availability, location, and cost.
- Verify technician qualifications, availability, service rates, and required tools or equipment before confirming assignments.
- Communicate work order details, service expectations, schedules, and instructions to technicians and vendors.
- Manage work orders through scheduling, technician arrival, onsite progress, and service completion.
- Track service commitments and address delays, scheduling conflicts, resource constraints, and unexpected challenges.
- Coordinate with customers, technicians, vendors, and internal support teams to resolve service issues and maintain continuity.
- Respond to changing priorities and emergency requests, escalating situations when appropriate.
- Maintain accurate work order documentation and review technician deliverables, service information, and charges for accuracy.
- Identify recurring operational challenges and communicate opportunities for process improvement.
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