Membership Support Representative
New
J
JobgetherSubscription car wash
Membership Support Representative based in the United States.Part-Time
Salary not disclosed
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Job Details
- Languages
- Bilingual proficiency in English and Spanish is an advantage.
- Required Skills
- Problem SolvingCustomer serviceAccount ManagementCustomer support
Requirements
- Previous customer service experience is required.
- A high school diploma or equivalent qualification is required.
- Availability to work weekends and flexibility to accommodate part-time shifts are required.
- Strong verbal and written communication skills are required for customer interactions across different channels.
- Comfort using computers, web-based applications, and multiple software platforms simultaneously.
- Multitasking, problem-solving, and organizational skills, including the ability to remain calm and professional with challenging customer interactions.
- Attention to detail and the ability to follow documented procedures and established workflows.
- Reliable attendance, punctuality, and the ability to work independently with minimal supervision in a remote environment.
- A quiet, professional home office, personal computer, and reliable high-speed wired internet connection are required.
- Ability to remain at a workstation and operate a computer throughout scheduled shifts, with reasonable accommodations where applicable.
- Previous call center or contact center experience is preferred.
- Experience providing multichannel customer support through phone, email, live chat, and text messaging is preferred.
- Familiarity with CRM systems, ticketing platforms, or other customer support software is preferred.
- Previous remote-work or distributed-team experience is preferred.
- Bilingual proficiency in English and Spanish is an advantage.
Responsibilities
- Respond to member inquiries through inbound phone calls, live chat, email, and SMS.
- Assist members with account management, billing questions, subscription changes, cancellations, app troubleshooting, and general service requests.
- Guide customers through self-service options and the mobile application.
- Navigate multiple software platforms and communication channels while maintaining accuracy and efficiency.
- Follow company policies, procedures, and knowledge base resources when providing support.
- Document customer interactions, requests, and resolutions in the customer support platform.
- Collaborate with supervisors and remote team members to resolve complex inquiries and escalate issues when appropriate.
- Stay informed about service updates, policy changes, and new procedures.
- Meet performance expectations for attendance, punctuality, responsiveness, productivity, and customer satisfaction.
- Maintain coverage during assigned shifts, including weekends, to support 24/7 customer service operations.
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