Dental Patient Chat Support Specialist
New
V
VirtuHireDental healthcare
South Africa, UK evening hoursFull-Time
Salary not disclosed
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Job Details
- Languages
- Strong written English
- Experience
- Previous experience in a dental practice, dental group or healthcare environment
- Required Skills
- Written communication
Requirements
- Previous experience in a dental practice, dental group or healthcare environment, with a strong understanding of patient enquiries and appointment bookings.
- Proven experience managing high volumes of patient enquiries through live chat, WhatsApp or other written communication channels.
- Strong written English, with excellent spelling, grammar and clear, professional communication.
- Ability to manage multiple live conversations simultaneously while maintaining a high standard of service.
- Excellent attention to detail, organisation and follow-through.
- Comfortable working towards response-time, patient engagement and booking targets.
- Experience using CRM systems, live chat platforms or patient management software.
- A warm, empathetic and patient-focused approach, with the ability to handle sensitive enquiries professionally.
- Availability to work UK evening hours and Saturdays, with a reliable home office setup, stable internet connection and backup power.
Responsibilities
- Manage a high volume of incoming patient enquiries through live chat, WhatsApp and other messaging platforms.
- Respond promptly and professionally, providing helpful information and guiding prospective patients through the booking process.
- Handle questions about dental treatments, consultations, appointments and general patient enquiries.
- Follow up with prospective patients who have shown interest but have not booked a consultation.
- Build trust and rapport through clear, empathetic and professional written communication.
- Manage multiple conversations simultaneously while maintaining accuracy and response times.
- Maintain detailed and accurate records of patient interactions, enquiries and follow-ups within the CRM.
- Identify opportunities to convert enquiries into booked consultations and provide consistent support throughout the patient journey.
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