Customer Support Associate

FrontierLive-event ticketing

Remote – Philippines, 8AM - 5PM ESTFull-TimeJunior

Salary700 USD per month

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Job Details

Languages: Strong spoken and written English
Experience: At least two years of experience in customer support, customer service, contact-center operations, or another customer-facing role
Required Skills: Problem SolvingCustomer serviceCustomer support

Have at least two years of experience in customer support, customer service, contact-center operations, or another customer-facing role.
Have strong spoken and written English.
Have experience assisting customers through phone, email, or live chat; experience across multiple channels is preferred.
Remain calm and helpful during difficult conversations.
Use problem-solving skills and judgment to resolve issues independently or escalate them.
Pay close attention to detail and document information accurately.
Be comfortable learning new systems, policies, and workflows.
Manage multiple priorities in a fast-paced environment.
Demonstrate reliability, punctuality, and ownership.
Be open to feedback and apply coaching quickly.
Have a reliable computer and microphone headset for training; work equipment is provided once you join the live team.
Have stable high-speed internet suitable for voice and video calls, plus a dependable backup connection.
Have a quiet, professional workspace and meet SeatGeek and Frontier information-security and workspace requirements.
Work 8AM–5PM EST, five days per week, with two consecutive days off.

Support SeatGeek customers through phone, email, and live chat.
Help customers with ticket purchases, delivery, transfers, account access, payments, refunds, and event changes.
Investigate customer concerns using SeatGeek’s systems, policies, and internal resources.
Communicate clearly and empathetically, especially during urgent or frustrating situations.
Take ownership of customer issues and work toward accurate, timely, practical resolutions.
Document customer interactions and resolutions accurately.
Escalate situations that require additional support through appropriate channels.
Meet expectations for customer satisfaction, quality, productivity, attendance, and schedule adherence.
Follow customer-data, account-security, confidentiality, and information-security requirements.
Share recurring customer concerns and process gaps with the Team Lead.

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