Senior Client Operations Manager - Biotech
I
IQVIAClinical research
Source API remote eligibility restrictions: United KingdomFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- Min 7 years of clinical or research industry experience, including 5 years project management experience
- Required Skills
- Project ManagementAnalytical SkillsProblem SolvingBudget managementClient relationship managementProcess improvement
Requirements
- Bachelor's degree in Sciences or a related field.
- An equivalent combination of education, training, and experience may be accepted in lieu of a degree.
- At least 7 years of clinical or research industry experience.
- At least 5 years of project management experience.
- Excellent organizational, analytical, and problem-solving skills.
- Adaptability and flexibility in a fast-paced working environment.
- Ability to deliver high-quality project management tasks globally, drive activities to closure, and work with minimal supervision.
- Ability to communicate clearly and regularly with internal departments and regions and external global client teams.
- Ability to establish and maintain effective working relationships with coworkers, managers, and clients.
Responsibilities
- Build working relationships with IQVIA Laboratories global project teams, Business Development, operational teams, and CRO counterparts to support consistent global study delivery.
- Participate in client operational committees and maintain client partnerships, keeping senior management informed about status, progress, and portfolio health.
- Participate in client meetings, including bid defenses, capabilities meetings, and audits as needed.
- Review lessons learned, best practices, standards, client requirements, budget management, KPIs, Master Service Agreements, and customer surveys with internal teams.
- Define client standards and proactively manage and communicate changes to client standards and requirements.
- Track performance metrics and service level agreements, and manage process improvements.
- Participate in technical reviews and proposal development to ensure standards are captured.
- Drive client requests across the IQVIA Laboratories organization and implement best practices and process improvements where appropriate.
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