Remote Patient Access & Intake Medical Virtual Assistant
New
L
Legion HealthMental health
Source API remote eligibility restrictions: United States, 8-hour shift between 6:00 AM and 10:00 PM Central Time; availability to work consistently from 1:00 PM–9:30 PM Central Time.ContractJunior
Salary5 - 15 USD per hour
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Job Details
- Languages
- Excellent spoken and written English communication skills.
- Experience
- 2+ years of experience in healthcare operations, patient support, pharmacy support, medical administration, telehealth, healthcare call centers, or a similar role.
- Required Skills
- Slack
Requirements
- Have 2+ years of experience in healthcare operations, patient support, pharmacy support, medical administration, telehealth, healthcare call centers, or a similar role.
- Have excellent spoken and written English communication skills.
- Communicate clearly, warmly, and professionally with patients by phone and in writing.
- Explain detailed requirements simply while maintaining accuracy.
- Demonstrate empathy, patience, professionalism, and sound patient-facing judgment.
- Have excellent documentation skills and close attention to detail.
- Be organized and able to manage multiple active patient conversations and follow-up tasks.
- Be comfortable working in a fast-paced startup where processes and responsibilities may evolve.
- Be able to use systems such as Slack, Dialpad, Healthie, CRMs, EHRs, scheduling platforms, or similar tools.
- Work with clinical teams while respecting the boundaries of a non-clinical role.
- Have a reliable computer, high-speed internet connection, and professional call environment.
- Availability to work consistently from 1:00 PM–9:30 PM Central Time.
Responsibilities
- Respond to new leads and booked patients across phone, messaging, and internal systems.
- Explain scheduling, intake, paperwork, insurance, and appointment-preparation requirements in patient-friendly language.
- Support appointment booking, rescheduling, intake completion, paperwork follow-up, and patient onboarding.
- Monitor incomplete forms, missing documentation, scheduling conflicts, insurance questions, and other barriers to care.
- Support ADHD-related intake preparation, including documentation requirements and release-of-information steps.
- Identify clinical, medication, prescription, refill, prior-authorization, and safety questions and escalate them to the appropriate team.
- Document material patient interactions and maintain follow-up queues.
- Follow approved scripts, standard operating procedures, privacy requirements, and escalation protocols.
- Coordinate with clinical, operations, billing, and patient-experience teams to resolve access barriers.
- Share feedback on recurring patient questions and workflow failures, and help improve scripts, workflows, templates, and SOPs.
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