Seasonal Virtual Medical Assistant / Patient Advocate

RoTelehealth healthcare

New York, NY or Remote, 1:00 PM - 11:30 PM ETContractJunior

Salary not disclosed

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Job Details

Experience: 1–2 years of experience in a patient-facing administrative, healthcare, customer service, or operations role
Required Skills: Google WorkspaceSlack

Have 1–2 years of experience in a patient-facing administrative, healthcare, customer service, or operations role.
Communicate clearly and empathetically in writing and verbally, including when explaining complex information.
Use problem-solving skills and attention to detail to investigate issues, identify next steps, and follow through to resolution.
Manage time and organize multiple priorities independently in a fast-paced, asynchronous environment.
Use diverse technological tools and platforms to research and resolve patient inquiries.
Review LLM-generated content critically for accuracy and work with internally approved LLM-based message systems.
Use internally approved AI-based tools in day-to-day workflows and prompt AI tools.
Work toward defined service, productivity, and quality expectations and metrics.
Work a holiday rotation and one of the listed 4x10 schedules; schedules are assigned based on business needs.
Proficiency with collaboration and productivity tools such as Google Workspace and Slack.
Experience with EHR systems is strongly preferred.
Experience with health insurance plans, benefits verification, or prior authorizations is preferred.
Patient-facing Medical Assistant or other relevant healthcare experience is preferred.
A bachelor's degree is preferred.

Provide empathetic, high-touch support by anticipating patient needs, answering non-clinical questions, and helping patients navigate their care.
Support providers with non-clinical administrative tasks in the Care Center, including triaging, reassigning, and resolving patient messages.
Investigate complex patient situations and coordinate with clinical, pharmacy, insurance, and operational teams to resolve issues.
Translate complex information into clear, actionable next steps for patients.
Contact pharmacies and insurance providers about non-clinical prescription needs, benefits verification, and prior authorizations.
Partner with colleagues across the organization and medical practice to support patient needs and team service, quality, and operational goals.
Surface recurring patient, provider, or workflow issues and provide feedback to improve patient experience and team operations.
Participate in pilots and initiatives to improve patient support, retention opportunities, or operational processes.

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