Remote Property & Casualty Licensed Insurance Representative - Non-Sales
New
T
TPProperty and casualty insurance
United StatesFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- Minimum of 6 months of customer service experience.
- Required Skills
- Problem SolvingCustomer serviceCritical thinkingActive listening
Requirements
- Have a high school diploma or equivalent.
- Have at least 6 months of customer service experience.
- Be at least 18 years of age.
- Be able to type at least 25 words per minute.
- Be comfortable using desktop computer systems and have general knowledge of Windows-based systems.
- Have a dedicated workspace near the router for a hardwired Ethernet connection.
- Have internet service with a minimum of 15 Mbps download and 10 Mbps upload, and ISP latency under 50 ms.
- Do not use satellite, mobile data or hotspots, P2P, or VPN internet connections.
- Provide proof of internet speed.
- Customer service and/or sales experience is preferred.
- A college degree is preferred but not required.
- Be able to work within a structured schedule that includes a variety of shifts.
Responsibilities
- Handle and carefully respond to inbound and outbound customer inquiries.
- Provide customer service through active listening.
- Handle confidential customer information sensitively.
- Aim to resolve issues on the first call using a proactive, patient, empathetic, and understanding approach.
- Communicate appropriately with customers and use retention efforts when needed.
- Identify customers comparing options or asking about contract terms, and assist them with the correct price plan.
- Handle sensitive situations involving healthcare needs, education, and prevention planning.
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