Remote Property & Casualty Licensed Insurance Representative - Non-Sales
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TPP&C insurance
Currently, employment is restricted to residents of the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.Full-TimeJunior
Salary not disclosed
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Job Details
- Experience
- Minimum of 6 months of customer service experience.
- Required Skills
- Problem SolvingCustomer serviceCritical thinkingActive listening
Requirements
- Have a high school diploma or equivalent.
- Have at least 6 months of customer service experience.
- Be at least 18 years of age.
- Type at least 25 words per minute.
- Be comfortable with desktop computer systems and have general knowledge of Windows-based systems.
- Hold a Property & Casualty insurance license, as indicated by the role title.
- Have access to a dedicated workspace near the router for a hardwired Ethernet connection.
- Meet the internet requirements of at least 15 Mbps download, 10 Mbps upload, and ISP latency under 50 ms; satellite, mobile hotspot, P2P, and VPN connections are not accepted.
- Provide proof of internet speed.
- Customer service and/or sales experience is preferred; a college degree is preferred but not required.
Responsibilities
- Handle and carefully respond to inbound and outbound customer inquiries.
- Provide customer service through active listening.
- Handle confidential customer information sensitively.
- Aim to resolve issues on the first call using a proactive, patient, empathetic, and understanding approach.
- Communicate appropriately with customers and exercise retention efforts when needed.
- Assist comparison-shopping customers with questions about contract terms and the correct price plan.
- Handle sensitive situations involving healthcare needs, education, and prevention planning.
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