Tech Lead Zendesk
New
J
JobgetherCustomer Experience
Based in BrazilFull-TimeLead
Salary not disclosed
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Job Details
- Required Skills
- Agile methodologiesRESTful APIsMicroservices
Requirements
- Extensive experience designing, developing, and implementing solutions within the Zendesk platform.
- Advanced knowledge of Zendesk Support, Guide, Explore, and Sunshine Conversations.
- Hands-on experience with Zendesk Integration Services (ZIS).
- Strong expertise in REST and SOAP APIs, webhooks, and service authentication mechanisms.
- Solid backend development experience, particularly with microservices architectures and enterprise system integrations.
- Experience developing applications, custom functionalities, and extensions for Zendesk.
- Strong understanding of software engineering principles, code versioning, development standards, and Agile methodologies.
- Previous experience providing technical leadership to development teams and managing complex technology projects.
- Ability to translate business requirements into practical, scalable, technically viable solutions.
- Experience with Zendesk Advanced AI Agents, conversational automation, or the Zendesk Apps Framework (ZAF) is a plus.
- Cloud architecture experience, particularly with Microsoft Azure or AWS, and knowledge of Java or other backend languages are a plus.
- Zendesk certifications, including Support Administrator, App Developer, or AI Practitioner, are a plus.
Responsibilities
- Lead development teams, promote engineering best practices, and mentor technical professionals.
- Define, design, and validate scalable, secure, performant, and maintainable Zendesk solution architectures.
- Design and implement integrations between Zendesk and enterprise systems using REST/SOAP APIs, webhooks, and Zendesk Integration Services (ZIS).
- Guide development of applications, automations, microservices, and custom platform extensions.
- Lead implementation and evolution of omnichannel solutions using Zendesk Support, Guide, Explore, and Sunshine Conversations.
- Support automation and artificial intelligence initiatives, including Zendesk Advanced AI Agents.
- Conduct technical reviews, code reviews, and architectural validations.
- Participate in technical requirements gathering, effort estimation, project planning, and delivery prioritization.
- Collaborate with business stakeholders to translate operational needs into technical solutions and architecture decisions.
- Identify opportunities to improve integration strategies, development processes, and customer experience platforms.
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