IA Relations Specialist
New
A
Avoya TravelTravel
100% Remote – US Only & Eligible States; Source API remote eligibility restrictions: United StatesFull-TimeMiddle
Salary19 - 20 USD per year
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Job Details
- Languages
- Ability to communicate effectively in English in person, by telephone, and through virtual meeting platforms.
- Experience
- Minimum of four (4) years of experience in advisor relations, account management, customer success, client relations, operations, partner support, or a related field.
- Required Skills
- Microsoft Office SuiteProblem SolvingCustomer serviceCustomer SuccessAccount ManagementReportingRelationship management
Requirements
- Minimum of four years of experience in advisor relations, account management, customer success, client relations, operations, partner support, or a related field.
- Strong relationship management and customer service skills.
- Strong verbal, written, and interpersonal communication skills.
- Understanding of advisor lifecycle management, affiliations, renewals, non-renewals, and transitions.
- Advanced problem-solving and critical-thinking skills, including the ability to manage complex situations independently.
- Strong organizational skills, attention to detail, and follow-through while balancing multiple priorities.
- Proficiency with CRM platforms, Microsoft Office Suite, and other business systems.
- Strong documentation, reporting, and recordkeeping skills.
- Experience managing customer or partner relationships and resolving complex service-related issues.
- Ability to maintain productivity and confidentiality in a remote or hybrid work environment, with reliable internet connectivity and ongoing communication with leadership.
- Ability to work a flexible schedule when necessary to support business needs.
- Ability to communicate effectively in English in person, by telephone, and through virtual meeting platforms.
- An associate’s degree in business administration, Communications, Hospitality, Operations, or a related field is preferred; a bachelor’s degree is also preferred.
- Experience supporting independent contractors, franchise owners, agents, or advisors, and experience in the travel industry, a host agency, or an advisor network, are preferred.
Responsibilities
- Serve as a primary point of contact for Independent Advisors and agency owners, providing support on affiliations, account status, policies, procedures, and operational inquiries.
- Build and maintain professional relationships that support advisor satisfaction, engagement, and retention.
- Manage complex advisor issues through resolution and proactively identify concerns, trends, and opportunities to improve the advisor experience.
- Manage advisor affiliations, renewals, non-renewals, deactivations, status changes, and affiliation fees.
- Coordinate advisor transitions, including booking reviews, client ownership evaluations, account closures, and related administrative activities.
- Maintain advisor records, documentation, contracts, licenses, and account information across multiple systems.
- Collaborate with Technology, Accounting, Customer Service, Sales, and Operations to resolve operational challenges.
- Maintain reports, records, metrics, and documentation related to advisor activity and lifecycle management.
- Identify process gaps and recommend improvements; assist with testing and adoption of new tools, systems, and processes.
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