Part-Time Loan Servicing Specialist
New
M
Mountain America Credit UnionConsumer lending
Source API remote eligibility restrictions: United StatesPart-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Must have the ability to speak and write in English
- Experience
- Minimum of one year customer service or contact center experience required; minimum of one year banking or other financial experience preferred.
- Required Skills
- Microsoft ExcelCustomer serviceCritical thinking
Requirements
- Have at least one year of customer service or contact center experience.
- Have a high school diploma or equivalent.
- Be able to speak and write in English.
- Have intermediate skills in Microsoft Office, including Outlook, Word, and Excel.
- Have basic computer and phone operating skills.
- Be proficient in relevant internal systems.
- Meet or exceed performance expectations.
- Use critical thinking and creative problem-solving skills.
- Maintain professional phone, chat, and email etiquette.
- Banking or other financial experience is preferred.
- Symitar and 10-Key experience are preferred.
- Typing at least 35 words per minute is preferred.
Responsibilities
- Answer inbound calls from members, support teams, and third parties about booked consumer loans.
- Respond to servicing requests through email, chat, and online branch messaging.
- Resolve loan correction requests, including interest calculations, credit reporting disputes, payment adjustments, and other corrections.
- Perform loan, share, payment, and error adjustments in Symitar.
- Handle loan payoff requests and record interactions and resolution efforts in Symitar.
- Advise on servicing requests involving credit reporting, flood insurance, subordinations, reconveyances, SCRA benefits, and check payments or payoffs.
- Support questions about loan protection, proof of insurance, and debt cancellation products.
- Coordinate with the Titles team on collateral vehicle title questions and MACU liens.
- Educate callers about loan processes and regulations and interpret loan documents.
- Build working relationships with branches, the Service Center, and other support teams.
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