Analista de Planejamento Pleno
J
JobgetherCall center operations
Based in BrazilFull-TimeMiddle
Salary4,000 BRL per month
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Data AnalysisMicrosoft Power BIJiraGoogle WorkspaceCRM
Requirements
- Bachelor's degree completed or in progress in Business Administration, Engineering, Commercial Management, Information Systems, or a related field.
- Experience in operational and/or strategic planning.
- Familiarity with customer service, call center, telesales, or back-office operations.
- Advanced CRM knowledge, including data extraction and analysis, reporting, field structures, and sales or operational funnels.
- Experience with dialer platforms, including list imports, campaign configuration, and performance monitoring.
- Advanced Excel skills, including pivot tables, XLOOKUP (PROCX), array formulas, and Power Query.
- Proficiency with Google Workspace tools, including Sheets, Docs, Slides, and Forms.
- Ability to analyze large datasets and translate findings into practical operational improvements.
- Knowledge of Power BI is an advantage.
- Familiarity with task and project management tools such as Jira, Trello, or Notion is an advantage.
- Knowledge of macros and VBA is an advantage.
Responsibilities
- Manage dialer databases from CRM data extraction through importing, monitoring, and closing lists.
- Configure and monitor campaigns, contact lists, dialing queues, and operational parameters.
- Prepare and monitor operational reports and KPIs, including productivity, database utilization, contact rates, and conversion.
- Analyze data to identify operational bottlenecks, performance deviations, and improvement opportunities.
- Recommend and implement process improvements to increase operational efficiency and campaign results.
- Gather requirements from operational leadership, organize requests for CRM development teams, and validate delivered solutions.
- Identify improvements to lead processing, distribution workflows, reporting structures, and operational control tools.
- Support planning, performance management, and continuous improvement projects.
View Full Description & ApplyYou'll be redirected to the employer's site
