Technical Account Manager II

New

HuntressCybersecurity

Remote USFull-TimeMiddle

Salary$160,000 to $170,000 OTE (80/20 split) plus equity

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Job Details

Experience: 4+ years of experience working in Technical Account Management, pre-sales, or similar work
Required Skills: AWSCybersecurityGCPAzure

Have 4+ years of experience in Technical Account Management, pre-sales, or similar work.
Have experience in the cybersecurity industry and familiarity with cybersecurity frameworks.
Have excellent communication and presentation skills for varied external audiences, including C-level executives.
Have effective time-management and organizational skills.
Be comfortable traveling 33% of the time and meeting customers face-to-face.
Be comfortable presenting to groups.
Preferred: experience with malware, threat intelligence, or sandbox analysis.
Preferred: experience with cloud platforms such as AWS, Azure, or GCP.
Preferred: experience with programming or scripting languages.
Preferred: familiarity with MSP tools such as RMMs and PSAs.
Preferred: familiarity with SIEM tools such as Elastic or Splunk.

Work with product and engineering to escalate and resolve complex technical issues beyond standard support.
Monitor support interactions, advocate internally for customers, and respond to customer escalations.
Help partners and customers use Huntress products to achieve business objectives, provide post-sales training, and identify expansion opportunities through technical QBRs.
Lead product-usage and best-practice training sessions at events.
Relay partner and customer feedback to product management and advocate for their needs within Huntress.
Guide customers through onboarding, support adoption, and help accelerate time to value.
Educate customers on improving their security posture with Huntress.
Identify upsell and cross-sell opportunities during technical account reviews.

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