Senior Manager, Field Services
New
A
Agility RoboticsRobotics automation
This is a fully remote role. All of our roles are U.S.-based.Full-TimeManager
SalaryAnticipated Base Salary Range $135,000 — $211,000 USD
Apply NowOpens the employer's application page
Job Details
- Experience
- 10+ years of experience in field service, technical operations, or robotics environments; 5+ years of direct people management experience.
- Required Skills
- People Management
Requirements
- 10+ years of experience in field service, technical operations, or robotics environments.
- 5+ years of direct people management experience, including hiring, coaching, performance management, and employee development.
- Strong hands-on technical troubleshooting skills, ideally involving complex hardware, software, or integrated systems.
- Experience overseeing deployment execution and ongoing service delivery, including maintenance, resource planning, and issue escalation.
- Ability to balance direct technical involvement with people leadership and accountability for operational outcomes.
- Experience tracking operational performance, improving processes, and driving continuous improvement.
- Strong customer communication and cross-functional collaboration skills.
- Ability to prioritize effectively and make sound decisions in a fast-paced, evolving environment.
- Willingness to travel extensively (up to 25-50%) to customer sites as needed.
- Preferred: experience in robotics, automation, industrial equipment, or other complex hardware and software environments.
- Preferred: familiarity with system commissioning, preventive maintenance, reliability improvement, and root-cause analysis.
Responsibilities
- Lead, coach, hire, and develop Deployment Specialists, including onboarding, workforce planning, and performance management.
- Plan team capacity and allocate resources to meet deployment schedules, customer needs, and service commitments.
- Own field service operations from deployment readiness and robot commissioning through maintenance and break-fix support.
- Oversee deployment and service execution to meet safety, procedure, and quality standards.
- Establish standard operating procedures for deployment, preventive maintenance, troubleshooting, documentation, and escalations.
- Monitor service performance, system reliability, and operational metrics; identify recurring issues and implement improvements.
- Work with Deployment Specialists on customer-site deployments, commissioning, troubleshooting, and demonstrations as needed.
- Diagnose complex mechatronics, hardware, and software issues and lead escalations and root-cause analyses.
- Manage customer-site service delivery, maintenance schedules, part consumption, order tracking, and service issues through resolution.
- Partner with Engineering, Product, and Operations to improve reliability, serviceability, deployment quality, and field operations.
View Full Description & ApplyYou'll be redirected to the employer's site
