Senior Database and Application Support Engineer
C
Computer World Services, Corp. (CWS)Database and application support
Source API remote eligibility restrictions: United StatesFull-TimeSenior
Salary150,000 - 180,000 USD per year
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Job Details
- Experience
- Minimum of eight (8) years of relevant database support, application support, systems engineering, production operations, or enterprise IT experience.
- Required Skills
- PostgreSQLMicrosoft SQL ServerMySQLOracleServiceNow
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- Minimum of eight years of relevant database support, application support, systems engineering, production operations, or enterprise IT experience.
- Demonstrated experience diagnosing database availability, application dependencies, connection failures, services, certificates, and API-related outages.
- Active Secret clearance or higher.
- Preferred: experience supporting enterprise databases and applications in a federal or DoD environment.
- Preferred: experience with Microsoft SQL Server, Oracle, PostgreSQL, MySQL, AWS relational database services, Azure SQL, or comparable platforms, including clustering, replication, and failover.
- Preferred: experience with IIS, Apache, Tomcat, WebLogic, JBoss, .NET, Java, or comparable application-server technologies.
- Preferred: experience with TLS certificates, trust stores, keystores, PKI dependencies, and APM, logging, and observability tools.
- Preferred: experience supporting production outages, incident bridges, and root-cause analysis using ServiceNow or a comparable ITSM platform.
- Preferred: familiarity with PowerShell, Python, SQL, or Bash, and DISA STIGs and DoD RMF, ATO, IAVA, and POA&M requirements.
- After-hours work may be required during outages, deployments, maintenance windows, upgrades, and recovery activities.
Responsibilities
- Monitor enterprise database and application availability, performance, health, and recoverability.
- Diagnose database availability issues, failed services, connection failures, authentication problems, resource constraints, and performance degradation.
- Analyze application dependencies and use logs, metrics, traces, and alerts to isolate faults.
- Diagnose certificate failures and support certificate installation and renewal.
- Diagnose REST, SOAP, API gateway, endpoint, authentication, authorization, payload, and timeout issues.
- Participate in outage response, providing diagnosis, mitigation options, workarounds, recovery, service validation, and incident timelines.
- Coordinate with operations teams on infrastructure issues and software teams on code-related defects; provide diagnostic evidence and validate corrections.
- Support root-cause analysis and track corrective and preventive actions through completion.
- Develop or execute implementation plans, upgrade procedures, rollback steps, and pre- and post-implementation validation.
- Support backup, restoration, replication, failover, high availability, disaster recovery, approved updates, and vulnerability remediation.
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