Customer Support Engineer I
New
B
BugcrowdCybersecurity
Location: Remote - USFull-TimeEntry
Salary$59,520 - $74,400
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Job Details
- Experience
- 0–2 years of experience in a technical support, customer-facing, or technology-adjacent environment.
- Required Skills
- BashCybersecurityJiraRESTful APIsTechnical support
Requirements
- Have 0–2 years of experience in a technical support, customer-facing, or technology-adjacent environment.
- Have familiarity with command-line tools such as Bash, SSH, and grep.
- Have foundational exposure to integrations such as Jira, SAML, APIs, or SSO/2FA.
- Demonstrate strong written and verbal communication abilities focused on clear, professional documentation.
- Bring a solutions-oriented approach, strong time management, composure under pressure, and a high sense of urgency.
- Demonstrated interest in cybersecurity concepts, vulnerability types, or ethical hacking is preferred.
Responsibilities
- Serve as the first point of contact for customer and researcher issues across tickets, email, and video channels.
- Resolve standard L0–L2 technical questions.
- Identify and apply established workarounds for common issues.
- Document repeatable solutions in the Knowledge Base.
- Assist in refining internal operational workflows and documentation.
- Work under the regular guidance of senior team members and seek feedback and coaching to develop technical skills and independence.
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