Provider Success Lead
New
J
JobgetherHealthcare technology
Must be based in the United StatesFull-TimeLead
SalaryTarget annual compensation range of $120,000–$130,000
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Job Details
- Experience
- At least five years of experience in implementation, customer success, training, or a related role within healthcare technology
- Required Skills
- Project ManagementCross-functional Team LeadershipChange ManagementCustomer Success
Requirements
- Have at least five years of experience in implementation, customer success, training, or a related role within healthcare technology.
- Have personally led at least two end-to-end implementations involving healthcare providers.
- Demonstrate experience managing complex implementations through planning, deployment, and stabilization.
- Be able to coordinate stakeholders and timelines, mitigate risks, and resolve issues.
- Have experience designing and delivering training for physicians, clinicians, practice managers, or other healthcare staff.
- Be able to adapt training to different audiences and clinical workflows.
- Bring project management skills to coordinate multiple workstreams, priorities, deadlines, and project risks.
- Have experience influencing cross-functional teams across product, engineering, operations, and field teams.
- Be able to define and monitor adoption metrics, evaluate training effectiveness, and measure provider satisfaction.
- Be able to develop operational documentation and repeatable, scalable workflows.
- Be based in the United States and able to work effectively in a fully remote environment.
- Familiarity with value-based care models and organizations such as MSOs, IPAs, ACOs, Medicare Advantage programs, or risk-bearing provider groups is preferred.
- Knowledge of EHR workflows, care gap and quality management tools, HCC coding processes, or population health platforms is preferred.
- Experience launching a new business function, developing implementation frameworks, or building and managing a team is desirable.
Responsibilities
- Lead provider-facing technology implementations from kickoff through go-live and post-launch stabilization.
- Develop project plans, manage timelines, map stakeholders, and address implementation risks.
- Design and deliver training for physicians, practice managers, office administrators, and clinical staff.
- Build standardized implementation and training frameworks, including templates, runbooks, and training materials.
- Partner with product, engineering, provider relations, care management, data, and operations teams to resolve blockers and coordinate rollouts.
- Track adoption, time to go-live, training completion, and provider satisfaction, and use results to improve implementation effectiveness.
- Gather provider feedback, identify recurring challenges, and translate findings into prioritized product requirements.
- Resolve implementation challenges and establish a provider-facing support model.
- Establish the provider success function and support future team expansion through hiring, onboarding, and employee development.
- Communicate implementation progress, risks, performance results, and improvement opportunities to executives, operational stakeholders, and frontline users.
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