Quality Assurance Analyst
J
JobgetherOperations quality assurance
Based in the United StatesFull-TimeMiddle
Salary$59,100–$68,000, depending on relevant experience, qualifications, work location, and other applicable compensation factors.
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Job Details
- Experience
- At least three years of related professional experience; at least three years of experience in quality assurance, quality control, compliance monitoring, auditing, operations analysis, process improvement, or performance management.
- Required Skills
- Quality AssuranceProcess improvement
Requirements
- Have a bachelor's degree in a relevant field and at least three years of related professional experience, or an equivalent combination of education and experience.
- Have at least three years of experience in quality assurance, quality control, compliance monitoring, auditing, operations analysis, process improvement, or performance management.
- Demonstrate experience conducting audits, quality reviews, and monitoring activities to assess compliance with standards, policies, procedures, and contractual obligations.
- Be able to interpret operational data, identify trends and performance gaps, investigate root causes, and develop practical recommendations.
- Have experience preparing, analyzing, and presenting routine and ad hoc performance reports.
- Be able to develop, implement, and track corrective action plans.
- Understand quality assurance processes, performance monitoring methodologies, compliance requirements, and process improvement practices.
- Be proficient with relevant software applications and systems for monitoring performance, analyzing data, and preparing reports.
- Be able to work remotely with a private, suitable workspace, reliable power, and an internet connection meeting the stated speed requirements, using Ethernet connected to the home router with a Category 5 or 6 cable.
- Meet applicable remote-work, equipment, and security requirements.
Responsibilities
- Conduct internal quality audits, reviews, and monitoring to evaluate compliance with quality standards, project metrics, policies, procedures, and contractual requirements.
- Analyze operational performance data and quality assurance reports to identify trends, recurring issues, performance gaps, and improvement opportunities.
- Develop routine and ad hoc performance reports, interpret findings, and provide actionable recommendations.
- Investigate quality issues and potential root causes, then develop, implement, and monitor corrective action plans.
- Collaborate with operational leadership and cross-functional teams to develop procedures and update existing processes.
- Monitor project performance and compliance with contractual obligations using relevant systems, applications, and quality monitoring tools.
- Support the improvement of quality assurance processes, reporting frameworks, and performance management practices.
- Create and update knowledge management resources, quick reference guides, workflows, and other staff support materials.
- Work with training teams and operational staff to reinforce quality standards and address performance gaps.
- Document audit findings, communicate quality concerns, and provide feedback and recommendations to stakeholders.
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