Account Specialist, LVAR
New
J
JobgetherConsumer collections
Remote, with the listed opportunities covering multiple Canadian provinces and territories.Full-TimeJunior
SalaryAnnual salary range: CAD $35,500–$65,000, depending on location, skills, experience, education, and qualifications. The original posting notes that compensation may include a commission structure where applicable.
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Job Details
- Experience
- Typically 1–2 years of relevant professional experience in collections, customer service, financial services, or a related field.
- Required Skills
- Customer serviceRisk Management
Requirements
- Typically 1–2 years of relevant professional experience in collections, customer service, financial services, or a related field.
- A post-secondary degree in a relevant discipline is desirable; equivalent education and experience may be considered.
- Working knowledge of applicable federal, provincial, and local laws relating to consumer collections.
- Familiarity with financial products and services, ideally in banking, lending, or consumer credit.
- Understanding of collection practices, repayment strategies, account resolution, and loss mitigation principles.
- Ability to explain financial information clearly and professionally in verbal and written communications.
- Strong organizational skills and attention to detail when managing transactions, documentation, and account information.
- Analytical and problem-solving abilities to assess account situations and determine appropriate actions.
- Ability to collaborate with internal departments and escalate issues appropriately.
- Ability to manage competing priorities, follow documented procedures, maintain confidentiality, and make decisions within established authority limits.
Responsibilities
- Review delinquent, high-risk, and written-off accounts to identify collection opportunities and resolution strategies.
- Communicate with customers to understand their financial circumstances and recommend suitable payment strategies.
- Explain repayment options, loan modifications, and other alternatives for addressing delinquent obligations.
- Apply loss mitigation procedures to resolve non-performing and high-risk accounts.
- Handle incoming customer calls and respond to inquiries and requests.
- Process transactions, prepare communications, and complete required documentation.
- Analyze account information and data to support decisions and recommend next steps.
- Coordinate with internal teams, refer cases as needed, and escalate complex or unresolved situations.
- Maintain accurate account records and protect confidential customer and financial information.
- Identify opportunities to improve collection processes and follow applicable risk, policy, and regulatory requirements.
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