Bilingual Account Specialist, LVAR
New
J
JobgetherFinancial services
Remote work from Quebec, CanadaFull-TimeJunior
SalaryAnnual salary range: CAD $35,500–$65,000
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Job Details
- Languages
- Strong bilingual communication skills in English and French
- Experience
- Typically 1–2 years of relevant professional experience
- Required Skills
- Problem SolvingCustomer serviceFinancial analysis
Requirements
- Typically 1–2 years of relevant professional experience.
- A post-secondary degree in a related field is preferred, or an equivalent combination of education and experience.
- Strong bilingual communication skills in English and French.
- Working knowledge of consumer collections principles and applicable federal, provincial, and local regulations.
- Familiarity with financial products and services, collections strategies, payment arrangements, and risk mitigation practices is an asset.
- Good verbal and written communication skills to explain financial options clearly and empathetically.
- Strong customer service and relationship-building skills, including handling sensitive financial conversations.
- Analytical and problem-solving abilities to evaluate account information and identify suitable solutions.
- Organizational skills and attention to detail for managing records, transactions, documentation, and follow-up.
- Ability to collaborate with internal stakeholders and work independently within established guidelines.
- Sound judgment, discretion, and commitment to protecting confidential information and following risk management policies.
Responsibilities
- Review delinquent, high-risk, and written-off accounts to identify collections and loss mitigation opportunities.
- Handle incoming customer calls, build rapport, and understand customers' financial circumstances.
- Advise customers on repayment strategies, payment arrangements, loan modifications, and other account resolution options.
- Apply collections procedures to resolve non-performing and high-risk accounts and explore alternatives to default or foreclosure where applicable.
- Process customer transactions, respond to service requests, issue communications, and complete required documentation accurately.
- Analyze account information and customer data to recommend appropriate next steps.
- Coordinate with internal teams, refer cases to specialized groups, and escalate complex or unresolved situations.
- Maintain knowledge of collections practices, products, industry trends, and regulatory requirements.
- Identify operational improvements and contribute to quality and service initiatives.
- Protect confidential information while following laws, internal policies, and risk management frameworks.
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